EcoNaps Warranty

EcoNaps is known for quality, versatility, sustainability and beautiful design.

Our products are handmade in small batches and carefully checked for quality at multiple stages. We work closely with our production team and seamstresses to ensure that every EcoNaps product meets our high standards.
We offer a 90 day warranty against manufacturing defects on all of our modern cloth diapers. This is valid from the date you purchased the item.
If you have received a delivery that isn’t up to expectations, please complete our online returns form with more information so we can review this for you.

EcoNaps Warranty Terms and Conditions

Our warranty is extended to the original customer who has a purchase receipt that displays the date or purchase and is only available to customers who purchased the product from an authorised EcoNaps retailer.

What is covered by our Warranty?

Our warranty routinely covers most elastics, snaps, TPU waterproofing, seams and zippers.

What is not covered by our warranty?

Our warranty does not cover leaking, nappy odour, normal wear & tear, natural fibre wear holes, pilling, snags or shrinkage.

The warranty is void if a customer has failed to follow the products Care Instructions. This includes, but is not limited to the following:

  • Tumble drying

  • Water temperature exceeding 60ºC

  • A detergent containing additives (whiteners, chlorine bleach, oxygen-based bleaching agent, dyes, perfumes, essential oils) or natural soap

  • Bleach

  • Fabric softeners

  • Any caustic substance

  • Soaking

  • Modifications of any kind an EcoNaps product, including cutting off care tags

  • Excessive wash routine and/or excessive wear and tear

  • Accidental damage (items caught/torn/melted in a washing machine/dryer)

If you have any questions about your item, please contact us before completing your online returns form.